Streamlabs never handles your money. Streamlabs (and every other software suite for streamers) simply offers a page with a donate button that sends you directly to Paypal. Paypal handles 100% of the money 100% of the time.
There's three different ways a "buyer" (using this term even though it's technically a donation) can get their money back.
Refund: You choose to refund the buyer. Paypal eats the 2.9% variable fee but the seller (you) are on the hook for the $0.30 fixed transaction fee. So whether you refund someone $1 or $10, it still costs you $0.30.
Dispute Chargeback: The buyer says the seller didn't hold up their end of the deal and they tell Paypal they want their money back. Paypal then throws the ball to the seller and waits for them to prove that they did in fact provide what was paid for. In this case, it's important to have a disclaimer that donations are non-refundable. You can then provide this information to Paypal and say "Hey, when he paid, he agreed that this was not refundable". Paypal is very spotty with actually siding with sellers, even when things very explicitly fall under Seller Protection guidelines so you may lose even though you should win. If you lose, I believe you are on the hook for both the fixed $0.30 and the variable 2.9%.
Credit Card Chargeback: The buyer says the seller didn't hold up their end of the deal and they tell their CC company they want their money back and the CC company tells Paypal that they're taking the money back. This is the tricky one. As I understand it, a CC chargeback will still come back to the seller and you will get a chance to dispute it the same way you should dispute a Paypal Dispute. However, this process is going to be much longer and, if you lose, you are on the hook for the additional fees associated with Paypal having to fight the CC company. Paypal does not say what these fees are on their website that I can find. However, if you win, Paypal specifically states that they eat all associated fees.
So, basically, if someone outright demands a refund, you're probably better off just giving it to them yourself and eating the $0.30 fee. If they don't accept your "non-refundable" spiel, they can and probably will seek another dispute method, which has a chance of costing you additional money and a lot of extra time fighting it. You're not likely to lose any significant amount of money though unless they perform a CC chargeback and you lose.
Just this year, PayPal upped their fees to $0.49.
This doesn't include international fees: A 5% transaction fee, with a minimum payment of $0.99 or a maximum of $4.99.
Enter BCH. Where fees are <1 cent, huzzah! International, and fraudless.
Tipping platforms | Bitcoin.com
PayButton is my favorite.
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source https://www.reddit.com/r/btc/comments/qfr2uq/twitch_streamers_getting_tipped_through_paypal/
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