I had an account on blockchain. I couldn’t remember my password and I didn’t have it saved on cpu. I used the 12 recovery words as the site says to gain access to my account again. It made another wallet and during that time it sent all my bitcoins to an unknown address! No idea why or how or where it sent these coins. I didn’t notice it until I logged in and saw a pending transaction with my full wallet amount of coins and my balance saying 0.00. Are these coins lost forever? Was I hacked? I emailed customer service, no luck
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