So I'm posting this here after reading up some other cases of bittrex holding peoples money/locking accounts etc. . I was hoping if anyone has any ideas what to do and how to proceed to get my money back.
Below is a straight copy of the post I made at r-bittrex, which pretty much seems like it's just a bunch of made up excuses.
No email confirmation and withdrawal pending for over 2-weeks now
First of all, yes I know this is not a support forum, yes I have opened a ticked and been in contact with specialists.
So to the point, first the backstory: So I withdrew EUR like I've done multiple times before with no problems. Now when I withdrew a higher amount than usual (a bit over 500€), I didn't receive any email confirmation, straight up after 2fa it said "successful" and I didn't really think of it more. 6-days later the status was still pending, so I opened a ticket. The reply that I got was "this is a common bug and can sometimes happen with wire transfers that they get stuck in pending status. You can cancel the withdrawal with the red X button in your pending withdrawals page. If that X does not appear however that means that transaction ID is already generated and withdrawal can not be cancelled" and that we encourage users wouldn't withdraw using wire transfers, but SEPA transfers instead". So there I was, stuck with no ability cancel and re-do the withdrawal. Not to mention that I never had any option to even select if I wanted a wire transfer or SEPA, and not to mention that if it's really a common bug why is there no big red warning on the withdrawal page about it?!
So they forwarded me to a specialist to talk more after I asked if there is something we can do to solve this, for me 500€ is not like allowance candy money and I really want it out of there obviously. The statement I got from the specialist was that their technician team is working on the issue, and that if I wanted they can enable SEPA on my account. So I said "yeah please do enable it. And please do tell me if you can cancel the withdrawal from your end". And to be fair they should be able to cancel it, just call your bank goddammit, if the transaction has not left that bank it can be cancelled, if it has left it should've been on my account a long time ago.
But no, they can't answer that question, they just straight up ignore it. The reply to that enabling SEPA was "would you please confirm which account you want it to be enabled for" and straight up ignoring my latter question.
The ability to throw out half-assed answers and avoid answering to questions when you're holding peoples money hostage is fucking disgusting.
Have a great day.
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